PNC Bank in 1400 Merritt Boulevard

Customer Reviews about PNC Bank:

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  Before you read this... this is a review against PNC Bank in general. The folks at this branch are actually quite nice, and this is not a reflection of their work ethic. Horrible business practice from PNC Bank... We closed an account 3 weeks ago so that we could switch to Bank of America. We withdrew all of our funds when we closed the account because that's what you do when you close an account. You get your money back. As it turns out, anything that attempts to seek payment from that account will cause the account to be reopened. This means that PNC will reopen the account (without alerting you), pay the item (probably an automatic payment of some sort), and then charge you an overdraft fee. They will continue to leave the account open for an additional 30 days. They will continue to pay items on your behalf while piling up the overdraft fees. I'm furious. I've visited the branch TWICE to have the account closed, and now I'm on the phone with their overseas support. I'm calling the BBB and posting this on as many social media outlets as possible, too. It is called a "zombie account" and is probably the worst way a bank could possibly treat a customer. I'm sure it is in the fine print that you don't get to read when you're closing the account. The fine print wasn't shown to me, and I was just asked to sign on a Point-of-Sale terminal payment pad to finalize the closure. I'm beyond pissed. You can bet the BBB will be hearing from me. I have enough things to worry about than to worry about a greedy bank with an abysmal policy. I'll also be posting this on PNC's wall. And now their lovely overseas support hung up on me while I was waiting for 20 minutes..
  By Dan Gibbons, June 19, 2017

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